Privacy Policy

Welcome to AxosCast IPTV. We prioritize safeguarding your personal data and your privacy rights. Should you have any inquiries or issues regarding our policies or practices related to your personal information, feel free to reach out to contact our support team.

1. Data We Collect

We gather personal data that you willingly share with us when you sign up for our IPTV service, show interest in learning more about us or our offerings, or reach out to us in any way.

We gather the following personal information:

• Contact Information: Your email for account setup and correspondence purposes.
• Payment Data: We gather essential information to handle your payment when you make a purchase, including your payment method number (for instance, a credit card number). Our payment processor securely retains all payment details, so please check its privacy policies.
• Device and Connection Information: When you use our service, we gather your IP address and details about your device, including its type and operating system. This data is crucial for ensuring service efficiency and security.

2. How We Use Your Data

We utilize the data we gather or obtain:

• To provide and manage your account. We utilize your data to establish your account and ensure its functionality.
• To process transactions. We utilize your data to invoice you for our services provided.
• To send administrative information. Your email might be utilized to provide updates regarding your account, modifications to services, and new regulations.
• To protect our Services. We utilize IP and device data to enhance security, preventing unauthorized access and reducing the risk of DDoS attacks.

3. Legal Bases for Processing

We handle your information according to the legal bases outlined.

• Consent: Your data might be processed if you provide explicit consent for us to utilize your personal information for a designated purpose.
• Legitimate Interests: We may utilize your information when it's essential to fulfill our legitimate business objectives, including service provision and preventing fraudulent activities.
• Performance of a Contract: If we have a contractual agreement with you, we may handle your personal data to meet the obligations outlined in our contract.

4. Data Retention

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is mandated or allowed by law, including tax, accounting, or other legal obligations.

5. Cookies & Tracking Technologies

Cookies and other tracking technologies might be utilized to retrieve or save data. These mostly include essential cookies necessary for the proper functioning of the website and client area. We refrain from using intrusive tracking cookies for advertising.

6. Third-Party Services

We could share your data with third-party vendors, service providers, or agents who handle services for us or on our behalf and need access to this information to execute their duties. Examples include:

• Payment Gateways: For secure payment processing services.
• Analytics Providers: To assist us in enhancing our service (e.g., Google Analytics), the information shared is generally combined and anonymized.

7. Data Security

We have established suitable technical and organizational security protocols aimed at safeguarding the personal information we handle. Nevertheless, it is important to acknowledge that we cannot assure complete security on the internet itself.

8. Your Data Protection Rights

Your rights concerning personal data may vary based on your geographical location.

• The right to access – You are entitled to ask for copies of your personal information.
• The right to rectification – You are entitled to ask us to amend any information you think is incorrect.
• The right to erasure – You hold the right to demand the removal of your personal data, under defined conditions.
• The right to opt-out – At any moment, you may opt out of our marketing communications.

To utilize these rights, kindly contact our support team.

9. Children™s Privacy

This service is exclusively for users who are 18 years old or older. We do not intentionally gather personal information from minors under this age.

10. Contact Us

For inquiries or feedback regarding this policy, please contact our support team.