Refund Policy

Our Commitment to You

At AxosCast IPTV, we are committed to delivering top-notch IPTV subscription services. This policy explains the conditions that may warrant a refund, ensuring clarity and equity for all our valued customers.

Refund Eligibility

You might qualify for a complete or partial refund based on these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please complete these steps:

Connect with our support team using Contact page.
Subject line should read: 'Refund Request'.
Please provide your complete name, the email associated with your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am reaching out to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Outline your reason succinctly, such as issues with technology, repeated charges, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Evaluation by assistance group
Same day after approval Refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Availability of funds varies by issuer.

You will get email notifications for every update. Response times might be longer on weekends and holidays.

Exceptions (When Refunds Are Not Provided)

Refunds are not applicable under these specific circumstances:

You are dissatisfied with the list of channels and content.
Your internet speed is not fast or reliable enough for streaming.
Our Terms of Service have been violated due to your actions.
Issues related to geo-blocking in your area are outside our control to resolve.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Upon approval, refunds are typically processed within three business days. However, the funds might take between five to ten business days to appear in your account, depending on your bank or payment provider. For updates, please contact support.

Typically, refunds for a change of mind are not issued after the first 7 days. We recommend that you examine our features thoroughly and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

Our subscriptions renew automatically. Should you forget to cancel before the renewal date, please contact us without delay. Renewal refunds are considered on a case-by-case basis. Learn more in our Terms.